Skip to main content

Raised Hand

Who this is for: parents · Where: Raised Hand in your sidebar.

What it is​

A way to tell the school about something that is not right — about a pupil, about a member of staff, or about a place in the building. Including something your child told you and does not want to report themselves.

If a child is in danger right now, call

The emergency number and your school's guardianship and police numbers are at the top of the page. The form can wait.

How it works​

Four short steps. You can send after the first one on its own.

  1. What happened — pick anything that fits, or write it in your own words.
  2. About whom — search the school and pick the person; you will see their photograph. You can also describe a place, or leave this empty. There is a question asking whether this is about you or about somebody else — say somebody else when you are reporting on your child's behalf.
  3. When and where — every field is optional.
  4. How you want to be known.

Confidential, or with your name​

Confidential — the school sees only a codename such as Vulpe-8842. Your real name is kept encrypted and can be produced only if the police or the prosecutor request it officially in a case file, and only when two members of staff sign for it. The person you write about will never learn it.

With my name — the coordinator sees who you are, and can contact you directly.

Before you send​

You will be asked to tick a notice: tell the truth as far as you know it, proof is not required, an honest mistake is not a problem — but deliberately inventing an accusation is a serious act with legal consequences. The tick is recorded with your report.

Your code​

You get a code such as MR-7K4Q-2F. With it — and nothing else, from any device — you can check the status, read replies from the school and answer their questions at edurol.app/safeguarding/track. Signed in, the same conversations are under My reports.

Who reads it​

Only the coordinator your director appointed, their deputies, and the director. No other teacher in the school sees it. If your report names one of those people, that person cannot open it — it goes to somebody else automatically.

What happens next​

The school has legal deadlines depending on what you reported: an immediate telephone call and a written notification within 24 hours for the most serious categories, and its own internal deadline for matters it resolves itself. The system counts those down and escalates if they pass.

You will be able to see the outcome — confirmed, partly confirmed, not confirmed, or referred to the authorities — on your thread.

When the school shares a case about your child​

If a safeguarding case concerns your child, the coordinator can decide to share it with you. When they do, you get a notification and a Safeguarding tab appears on your child's page.

The tab is not there otherwise. Its absence does not mean anything is hidden from you — it means the school has not shared a case with you.

You see the case number, whether it is open or closed, when it was opened, what kind of concern it is, who at the school is handling it, and the numbers you can ring.

You do not see who reported it, what they wrote, or anyone else the case mentions. That is deliberate and it is not negotiable: reports about what happens at home are very often filed by the child.

For the same reason, sharing is switched off by default and cannot be switched on at all for a case that points at the family.